Return Policy

Returns
Our policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unwashed and from a smoke free home.

Several types of goods are exempt from being returned. The following items cannot be returned: Books, Magazines, Patterns, paper or digital, Gift cards, Downloadable software products, Items purchased on clearance sale, Advent Calendars, Cut fabric less than 2 yards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will  be applied to your credit card or original method of payment. Please note that shipping charges are non-refundable

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ann@stitchsupplyco.com.

To return your product mail it to: 3402 Mall Drive, Eau Claire WI 54701

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance.